All the information you need to know about shopping at our e-shop.

These General Terms and Conditions (hereinafter referred to as the "GTC") govern the rights and obligations of FLÓRA OBAL TEAM sro, registered office: Gorkého ul. 3, 811 01 Bratislava Slovak Republic Commercial Register of the District Court Bratislava, vl. No. 107183 / B, Section Sro, IČO: 48 259 276, DIČ: 2120105460, IČDPH: SK2120105460, statutory body (managing director): Marian Pastorek (hereinafter referred to as the "seller") and between the buyer (hereinafter referred to as the "Buyer") when purchasing goods through e-shop on website www.be-eco.sk (hereinafter referred to as "be-eco.sk") and are an integral part of the purchase contract concluded between the Buyer and the Seller at a distance via electronic commerce on the Internet (hereinafter referred to as the "Purchase Agreement"), which is regulated by the Act 102/2014 Coll., On consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the Seller (Seller and Buyer together hereinafter referred to as the "Parties").

 

1. The buyer is any natural or legal person who has filled in and sent the order through the seller's website, received an email notification of receipt of the order and paid the purchase price. The buyer is also any person who placed the order by phone or by sending an email and e-mail, confirmed the acceptance of the seller's price offer and also confirmed the acquaintance with these General Terms and Conditions.

2. These provisions do not apply to a buyer who is not a consumer but a person who purchases goods for business purposes and not for the personal consumption of natural persons; liability for defects of the goods in this case is governed by the provisions of §422 et seq. Commercial Code.

3. Supervisory body: Slovak Trade Inspection (SOI) SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O.BOX 5, 820 07 Bratislava 27

The process of registration of the Buyer, electronic ordering of goods and payment for goods electronically ordered as well as the processing of personal data of the Buyer is protected and secured by an SSL certificate. It is in 256 - bit encryption and ensures that personal and confidential information is securely stored during transmission from the Buyer 's browser to be-eco.sk.

Ordering goods

You can shop in our online store after registering or without registration. The advantage of purchasing after registration is that:

1. you will get information about the status of processing your order,

2. an overview of all products purchased so far,

3. regular information about news and events, which will be sent to your e-mail address if you wish.

Orders are archived in the order history section, which only you will have access to after logging in.

 

1. The condition for the validity of the electronic order is the true and complete completion of all registration forms.

2. The following are considered essentials for an electronic order:

- Buyer identification(business name or name and surname), registered office / residence, ID number, VAT number, contact (telephone number and e-mail address)

- Code of the ordered goods

- Quantity of ordered goods

- Address of the place of delivery of the goods (if this information is not provided, it is considered that the goods are to be delivered to the address of the registered office / residence of the Buyer);

- The time of delivery of the goods (day, hour), if the Buyer agrees with the Seller differently than stated in the GTC;

- Name and surname of the person authorized to take over the delivered goods (if this information is not provided, it is considered that the Buyer, or any of its employees, is entitled to take over the delivered goods).

1. If the order does not contain the requisites according to the previous article, it is considered incomplete. In such a case, the Seller will try to contact the Buyer and invite him to provide missing information of the electronic order. Upon clarifying and supplying missing information about the order to the Seller, the electronic order is considered complete.

2. The received electronic order is considered a draft of the Purchase Agreement and is binding.

3. The purchase contract between the Seller and the Buyer is based on a binding confirmation of the electronic order in the system. The Seller will confirm the content of the Buyer's electronic order by an e-mail message (to the Buyer's e-mail address specified in the electronic order), immediately after its delivery to the Seller. In case of any discrepancies regarding the content of the electronic order confirmed by the Seller, the Buyer is obliged to notify the Seller via e-mail sent to the e-mail address info@laprovence.sk.

4. The subject of the concluded Purchase Agreement is the Seller's obligation to deliver the goods to the Buyer -  to the specified place of delivery in the agreed quantity, price, quality and date and the Buyer's obligation to take over the goods at the place of delivery and pay the purchase price and postage within the agreed due date as stated in Purchase Agreement.

5. The buyer agrees to pay the price for the ordered goods. This fact is confirmed when sending an electronic order with the obligation to pay.

6. Any change to the order after the conclusion of the Purchase Agreement is possible only by mutual agreement of the Buyer and the Seller.

7. The Purchase Agreement is concluded for the period until the full settlement of the obligations of the contracting parties arising from the Purchase Agreement, or its cancellation in accordance with the procedure arising from the GTC and the relevant legal regulations.

8. The Seller is not liable for delayed delivery of goods caused by the courier (post, courier), for delay in delivery and for damage caused by the fact that the Buyer did not enter all required data during registration and / or filled in the registration form incorrectly. The Seller is also not liable for damage caused to the Buyer as a result of the Buyer's forgotten access password and / or the Buyer's access password falling into the hands of unauthorized persons.

Order cancellation / Withdrawal from the contract

The Buyer has the right to cancel the electronic order without giving a reason at any time before its binding confirmation by the Seller.

The seller reserves the right to cancel the order or part of the order in the following cases:

1. In the case of a “cash on delivery” order, if the order could not be confirmed in a binding manner, especially for the incorrectly stated telephone number, unavailability, the Buyer does not respond to e-mails.

2. The goods are no longer produced,  delivered, or the price of the goods has changed significantly. If this situation occurs, the Seller will immediately contact the Buyer to agree on further action. In case that the Buyer has paid the amount of the purchase price, this amount will be refunded to his account within 7 calendar days from the date of cancellation of the order, unless otherwise agreed between the Seller and the Buyer.

3. In case that a discount promotion has been used for goods returned by the consumer, this discount is calculated as a percentage of the ordered goods and the amount will be reduced by the provided discount upon return. If Buyer request to send other goods for returned goods for which a discount has been applied, it is no longer possible to use this discount again.

4. When using the right to withdraw from the contract, the Buyer informs the Seller of his withdrawal from this contract by a clear statement (for example, by letter sent by post to the seller's address or by e-mail). For compliance with the deadline, it is decisive when the withdrawal from the contract is sent to the seller. The withdrawal period is considered if the notice of withdrawal has been sent to the seller no later than the last day of the period.

Product price

The price includes 20% VAT per piece, unless otherwise stated.

Delivery time

We process orders continuously every working day. We send the goods that are in stock within 5 working days, or if the goods are to preorder, e.g. furniture, no later than 3 weeks. In these cases, the buyer will be continuously informed about the status of his shipment.

NOTICE: Do not pick up a visibly damaged package (torn, covered, deformed, etc.)!

 

Warranty

The warranty period is, in accordance with the legal regulations of the Slovak Republic, standard 24 months, which begins on the day the goods are taken over by the customer.

The warranty does not apply to:

- Appearance and functional changes of the goods and its components caused by wear and tear from use during the warranty period

- deterioration due to incorrect use

- deterioration due to non-compliance with the principles of purpose, treatment and maintenance

- mechanical damage

- unprofessional or improper use or treatment

 

Complaints / Return of goods

You can return goods purchased on www.be-eco.sk without giving a reason within 14 days of receiving the goods. The goods must be delivered to the address FLÓRA OBAL TEAM s.r.o., Piesková no. 950, 947 03 Hurbanovo. This right follows from § 12 of the Act on Consumer Protection in Mail Order (Act No. 102/2014 Coll.). Please do not send us the goods by “cash on delivery”. We will inform you about the receipt of the package and we will refund the amount for the goods within 14 days. If you wish to exchange the goods purchased from us for other goods, we will be happy to accommodate your request.

Complaints apply to goods with a manufacturing or material defect, which appear  within the warranty period of 24 months. Defect means a faulty product, which is limited from further use, which was not caused by wear and tear, intentional or unintentional damage, improper use or not following the basic maintenance.

Time for handling complaints, which must be sent for expert assessment, is a maximum of 30 days.

When purchasing goods, we enclose an invoice, which serves as a tax document, suitable for making a complaint, return or exchange of goods.

Return of goods

In the event that the buyer decides to send the goods back, and was correctly returned within 14 days of delivery, will receive the money back. Exchange of the product for another product is not possible.

Withdrawal from the contract cancels it from the beginning. The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal return to the buyer all payments received from him (including shipping, delivery, postage and other costs and fees) . The buyer is obliged to return resp. send the goods back to the seller no later than 14 days from the date of withdrawal from the contract. Upon withdrawal from the contract, the buyer pays the cost of returning the goods to the seller. The buyer acknowledges that in the event of withdrawal from the contract, the buyer also pays the cost of returning the goods, which, due to their nature, cannot be returned by post.

 

How to proceed with a complaint

In case of a complaint, we ask customers to contact us by e-mail at info@laprovence.sk. or by phone at 00421 917 691 785 (during working days from 7.00 am to 4.00 pm).

When returning goods, it is necessary to provide proof of purchase of goods or copy of invoice.

We would like to inform our customers that we do not accept shipments sent by cash on delivery.

Please send the goods to the address: FLÓRA OBAL TEAM s.r.o., Piesková no. 950, 947 03 Hurbanovo

 

Alternative Dispute Resolution (ADR)

Pursuant to Act No. 102/2014 Coll. on Consumer Protection at Home and Mail Order and Act No. 391/2015 on Alternative Dispute Resolution with effect from 1 February 2016, we will inform you, as a consumer / buyer, that if you are not satisfied with the manner of handling your complaint, or you believe that we, as the seller, have violated your rights, you have the right to contact us with a request for redress through our mailing address FLÓRA OBAL, Piesková č.950, 947 03 Hurbanovo or info@laprovence.sk.

If we, as the seller, respond to this request in the negative or do not respond within 30 days, you have the right to file a motion to initiate an alternative dispute resolution with an alternative dispute resolution (ADR entity). According to Act No. 391/2015 Coll. ADR entities are bodies and authorized legal entities pursuant to Section 3 of Act No. 391/2015 Coll., the consumer may submit a proposal for the commencement of alternative dispute resolution in the manner specified pursuant to Section 12 of Act No. 391/2015 Coll. Var http://ec.europa.eu/consumers/odr/index_en.htm

Alternative Dispute Resolution Body:

Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Consumer Dispute Resolution, Prievozská 32, p.p. 29, 827 99 Bratislava 27, SR.

Website: http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi

email: ars@soi.sk , adr@soi.sk

Alternative Dispute Resolution (ADR) can only be used by a consumer / buyer - a natural person. ADR only applies to a dispute between a consumer / buyer and a seller arising from or related to a consumer contract. ADR only applies to contracts on the distance. ARS does not apply to disputes where the value of the dispute is less than € 20. ARS may require the consumer to pay a fee for initiating an alternative dispute resolution up to a maximum of € 5 with VAT.

The list of subjects of alternative dispute resolution  - http://www.economy.gov.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s.

The Buyer may also resolve disputes through the RSO platform - https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

 

Withdrawal from the contract

When shopping online, you have the right by law to withdraw from the purchase contract within 14 days of receiving the goods. If you wish to withdraw from the contract and return the goods, please contact us in writing or by email. You can then send the goods, including the invoice, to the address Flóra Obal Team, Piesková no. 950, 947 03 Hurbanovo.

Upon withdrawal from the contract, the cost of returning the goods to the seller is paid by the consumer (buyer).

In case of withdrawal from the contract, it is necessary to fill in the form Withdrawal from the purchase contract, send the goods undamaged, without signs of use or wear, if possible in the original packaging and with complete accessories.

Privacy

The company FLÓRA OBAL TEAM s.r.o. stores and processes personal data in accordance with EU Regulation 2016/679 on Data Protection (GDPR) and the Personal Data Protection Act no. 18/2018 Coll. The provision of personal data is voluntary. At the written request of the customer, personal data will be deleted from the database. If the customer believes that his rights to personal data protection have been violated, he can contact the Office for Personal Data Protection of the Slovak Republic, Odborárske námestie No. 3, 817 60 Bratislava 15, Slovak Republic. In case of any questions, ambiguities and comments, we will be happy to answer.